If you’re an attorney, either practicing solo or part of a small practice, then you know how demanding your job is.
Someone always needs your services 24/7, and when in a bind, they rarely stop to think you’re spending time with your family.
Though attorneys value their time, they also don’t want to lose a potential client simply because they’re unavailable.
So what’s the solution?
Part of it comes to having a receptionist to answer your calls, make appointments and handle other tasks. While the receptionist task is not worth the time for a lawyer, a full-time receptionist can be expensive.
Now, let’s look at the top five reasons an attorney needs to outsource a human to answer their calls.
#1. Your Calls Will Always Get Answered
Attorneys usually lead a busy life. From juggling between court sessions, drawing up legal documents, advising clients, gathering evidence to deciding ramifications for cases and statues, a lawyer is a busy-body at the least.
In some instances, for instance during court sessions, they’re required to shut off their phones, and this might result in the loss of potential clients if they’re unreachable.
Remember that a single missed call could cost you thousands of dollars, and you may never know when someone is calling in need of your services.
The good news is that a live receptionist will handle all your calls, and take over when you’re in a meeting or logged out for the day.
A live receptionist will eliminate the risk of you failing to receive a call and ensure all your calls are answered.
#2. Screening Calls
As we had mentioned earlier, attorneys are extremely busy, and wasting time on nuisance calls can severely impact on their productivity.
Part of having a live answering service is not having to deal with the hullaballoo and distraction.
A live answering service will screen all the incoming calls and messages, and ensure that calls from spammers or even telemarketers will never have to reach on your desk.
Screening of calls is also another great way of avoiding repetitive calls from anxious clients.
Once the calls are screened, they’re then sorted accordingly, and you can now reply at your convenience and return the legitimate one.
It goes a long way in maintaining the professionalism and integrity of your brand.
Therefore, it’s essential that you hire a receptionist who is well versed in the legal industry.
A live receptionist is trained to cover calls from multiple areas of law, and they can field numerous questions and provide with the proper response.
In fact, their responses are so on point that callers will never know they’re speaking to someone outside your firm, but instead believe they’re talking to an actual employee.
#4. Improve Personal Touch
Making clients feel valued and comfortable is a top priority in any legal firm.
However, what a better way of inclining your potential clients to work with your firm other than speaking to an actual person?
It’s quite unfortunate that a majority of the attorneys usually take the personal touch for granted, but the truth is when you afford your clients the opportunity to speak directly to a person, their overall satisfaction and gratification will improve.
Providing a personal touch is a crucial component of effective communication, customer service, and marketing.
#5. Allows you to Offer Multilingual Services
For attorneys located in urban areas that serve a diverse population, having a human receptionist that will address your clients in their native language is a bonus.
For instance, in the US, more than 30 million people speak Spanish and having a Spanish live receptionist to translate would be a great way to tap into the Spanish market.
Whether you’re just starting or ready to grow, having AnswerFirst to answer your calls should provide the opportunity to keep your costs down, gain flexibility and never miss another important call.